Step 1: The free discovery call
Everything starts with a free 30-minute call. We look at how enquiries reach your business today, where they are being missed, and what a system would need to do for you. You get an honest view at the end of it: what we would build, what it would cost, and whether it is worth it for you at all.
Step 2: We map your lead flow
Together we map every way a customer can reach you: phone calls, website forms, ads, listing pages and messages. For each one we agree what the agent should say, which questions it should ask, and where the details should go. You approve this map before we build anything.
Step 3: We build and train your agent
We build your agent and train it on your services, your hours, your area and the questions your customers actually ask. You will find the checklist of what we need from you in our guide, What We Need From You. Most customers gather it in under an hour.
Step 4: Test calls, together
Before anything goes live, we run test calls with you. You hear exactly how the agent speaks, what it asks, and what it does with unusual requests. Anything you want changed, we change now, not after launch.
Step 5: Go-live
Your agent starts answering real calls and leads. From this moment every enquiry is answered inside the first minute, and you can see every conversation in one place.
Step 6: The first-week review
After the first week we review the real numbers with you: how many calls and leads came in, how many were captured, and what the agent handled. Then we tune the agent with you, and we keep tuning it as your business changes.