Questions, answered plainly
Everything business owners usually ask us, in one place. Anything else, ask the assistant at the bottom of this page, or book the free call.
What does Emporio Solutions Ltd do?
Emporio Solutions Ltd builds AI voice agents and 60-second lead-response systems for local businesses, provides 24/7 BPO and customer support, and builds CRM automation and SaaS products.
How fast can an AI agent answer our calls and leads?
Our systems are built to answer every call and new lead within 60 seconds, at any hour, including evenings, weekends and holidays.
Can we hear or try the system before we buy?
Yes. Our live demos are open on this website. You can try the AI lead-response demo, the appointment setter demo and the cold-lead reengagement demo right now, with no sign-up.
Which businesses do you work with?
Local businesses in the United Kingdom, the United States and internationally, especially dental practices, med spas, home services such as HVAC, plumbing and roofing, and estate agents, plus growing companies that need support operations or custom software.
How does getting started work?
Book a free 30-minute discovery call. We map how enquiries reach you today and where they are missed, then show you exactly what we would build. There is no pressure and no obligation.
Do you publish your prices?
Every business has a different call volume and setup, so we give an accurate price after the short discovery call instead of guessing in public. The call is free.
What is an AI voice agent?
An AI voice agent is software that answers phone calls for your business, speaks with the caller, answers common questions and captures their details so your team can follow up.
Will callers know it is an AI agent?
Yes. We set the agent up to be honest about what it is, and callers are told the call may be recorded.
What happens when the agent cannot answer something?
The agent takes the caller's details and the question, and passes it to your team straight away instead of guessing.
Why does responding in 60 seconds matter?
A person who has just enquired is comparing you with the next business on their list. The business that answers first usually gets the conversation, the viewing or the booking. A fast, polite first response keeps you in that race every time, including evenings and weekends.
Which lead sources does it work with?
Website contact forms, advertising leads and listing enquiries can all be connected. On our discovery call we map exactly where your enquiries arrive today.
Does it replace my team?
No. It handles the first response and the details, so your team spends time on real conversations instead of chasing voicemail.
What does your BPO service cover?
Customer support across phone, email and chat, plus back-office operations such as data handling, order support and routine admin. The exact mix is agreed with you before we start.
How is AI used in your support operations?
AI handles the repetitive first response, sorting and drafting, while people handle judgement, complaints and relationships. You get speed without losing the human touch where it matters.
Which tools do you work with?
GoHighLevel is our main CRM platform for local businesses. For workflow automation we work with n8n, Zapier and Make, and we connect the tools you already use where an integration exists.
Can you fix our existing CRM instead of replacing it?
Often, yes. We first audit how leads move through your current setup, then repair the pipeline, reminders and follow-ups that are leaking enquiries.
What kind of software do you build?
Business platforms, customer portals, internal operations tools and AI-powered products. If it runs your business or serves your customers, we can design and build it.
Do you work with existing products?
Yes. We audit existing software, fix what is holding it back, and add the features that matter, in small verified steps.
See what this would look like for your business
Book a free 30-minute discovery call. We will map where your business is losing leads and show you exactly what we would build. No pressure and no obligation.